Anyone who needs advice can call in to our offices in Bargoed, Risca or Blaina. They will be seen quickly and offered a short interview so we can find out what the problem is and help them decide what their best next step is. That may be giving them the information and support they need to sort out the issue themselves, referring them on to another agency or a solicitor, or making an appointment for them to return and discuss their issue in more depth.
Better Advice: Better Lives
We know that many people who are coping with sickness or disability, or who are caring for another person, find it difficult to get to our main offices, so the Better Advice: Better Lives service was set to make it easier for them to get the advice they need. The BA:BL advisers work in GP surgeries and other primary health care settings across Caerphilly and Blaenau Gwent, in some surgeries the service is limited to patients of that practise, others are open to all.
Children’s Disability Benefit Take-Up
Families that include children with disabilities often need extra help and our dedicated adviser is on hand to provide support with benefit claims and other matters. Working closely with the Integrated Children’s’ Centres and other agencies in Caerphilly, Blaenau Gwent and Monmouthshire we try to make the service as easy to reach as possible.
Communities First Outreach
Our Communities First outreach service takes Citizens Advice into the heart of local communities in Caerphilly and Blaenau Gwent. Our adviser can provide information, advice and support on benefits, debt, housing, employment and many other issues.
Money Advice Service Debt Advice
We have a team of four specialist advisers working across Caerphilly and Blaenau Gwent. They use their specialist knowledge to help people put together a realistic budget and come to agreements with creditors over repayments. They can advise on bankruptcy and help apply for Debt Relief Orders.
Confident with Cash
The Supporting People programme helps vulnerable people improve their quality of life by providing a stable environment, enabling them to live independently. Families First supports families with multiple problems. Our Confident with Cash service provides debt advice and helps people gain vital financial skills to help them good financial decisions in the future. Any Supporting People or Families First agency working in Caerphilly can contact us to arrange a home visit for their service users.
Combatting Fuel Poverty
We currently run a number of small projects around tackling the effects of fuel poverty. We have trained a number of volunteers as Digital Money Coaches who can help people new to, or lacking confidence with the internet to learn how to find the best deals and switch suppliers.
Pension Wise provides free and impartial guidance to help you understand what you can do with your pension pot. We deliver the new Pension Wise service across Gwent, Merthyr Tydfil and Rhondda Cynon Taff. The service provides guidance to all people over the age of 50 who are thinking about their financial future. For more information click here