About Us

The Aims of the Citizens Advice Service are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

Our service is free, independent, impartial and confidential; it is non-judgmental, offering assistance to all. It aims to be equally open to everyone who seeks or needs its help, regardless of age, class, race, religion, gender, disability or sexuality.

All advice workers, paid staff and volunteers, are professionally trained to provide a friendly, welcoming and supportive service to all our users. They will help you to understand your rights and responsibilities so you can make informed choices about the problems you face.

Citizens Advice Caerphilly Blaenau Gwent deals with over 40,000 enquiries a year, giving detailed information, advice and support on many subjects, including welfare benefits, debt, employment and housing.

We help many more people than we see by campaigning. We use clients’ stories anonymously to challenge those in authority to change their policies and practices in ways that benefit everyone.

Citizens Advice Caerphilly Blaenau Gwent is an independent charity and is the largest Citizens Advice service in Wales providing a wide range of services across Caerphilly and Blaenau Gwent and further afield.

We work from four main offices and many local venues including community centres, doctors’ surgeries, libraries and many others.

To find out more, call us on 01443 835363, extension 215.