Research and Campaigns

We aim to give you a voice to help improve the policies and practises that affect your lives. We do through this our research and campaigns work. 

All of us are affected by the rules and principles which shape the services and benefits that we all rely on. These rules and principles are evident in legislation, regulations, codes of practice and the policies of service providers. Citizens Advice Caerphilly Blaenau Gwent actively campaigns against unfair policies and practises in government, service providers and other bodies. 

Our advice work helps people solve a particular problem, research and campaigns work tackles the cause of the problem to stop it from happening to others. We gather evidence from the advice work we do in local communities to identify patterns and trends. Using this information  we can help offer potential solutions to prevent the problem from happening again.

Tackling the root cause of an issue helps everyone, whether they have come to us for advice or not, and frees up resources to work with those in greatest need. Our campaigning is effective because it is driven by the experiences of real people. We try to have an influence at local, regional and national levels, by joining with other local Citizens Advice offices in major national campaigns or by carrying out smaller pieces of local work.

More information on the national campaign and research work we do can be found here

How you can help us…

Real experiences provide us with the evidence we need to support our research and campaigning work.

You can help us by telling us your stories and sharing your challenges. We would like to hear about your experiences in the following key areas:

  1. Your ability to access digital services in Caerphilly and Blaenau Gwent, such as remote banking services or managing benefits online.
  2. The impact of Covid-19 on your debt, housing or employment situation.

Tell us your story by clicking here