Volunteering with us

Work with the volunteers

Elizabeth Tomlinson is one of our many student volunteers.

Volunteers are the key to how we, at Citizens Advice Caerphilly Blaenau Gwent, are helping thousands of people solve their problems each year. Our dedicated, well-trained volunteers come from all walks of life but the one thing they have in common is a desire to help people, whatever the problem and whoever they are.

All kinds of people have the skills and experience we can use.  You don’t need specific qualifications to volunteer with us. We will train and support you every step of the way.

There are many volunteer roles within Citizens Advice Caerphilly Blaenau Gwent and you’re sure to find one that fits your skills, experience or interests. We can be very flexible about the times you volunteer, but we ask for a minimum of 8-12 hours per week commitment if you want to train as an adviser.

As a volunteer with Citizens Advice Caerphilly Blaenau Gwent you will be joining a national service providing free and independent advice to over 5 million people a year. Although the Citizens Advice service is the world’s largest independent advice-giving agency, its roots and its strength lie with the contribution of local volunteers in their local communities.

Meet Jill, she’s at the heart of the volunteer service

Leadership of the volunteers

Jill and the team are at the heart of the volunteer service.

Jill Maddison is one of our Volunteer Superrvisors. She was destined to be part of the CACBG volunteers’ family. A chance meeting with one of our volunteers two decades ago brought Jill to CACBG. This is her story…

Jill didn’t think she could volunteer and provide advice to clients initially, but she could and loved it. 

She said; “More than 20 years ago, I was overcoming some personal problems as well as recovering from cancer. I had enrolled on a course and met Ann Matthews from CACBG for the first time. She was volunteering and was  the one that suggested I apply. I honestly didn’t think I could do it but I could. I found I loved it so much that I volunteered five days a week. When I had to consider looking for paid work I was upset at the thought of having to give up. But, as if it was destined for me, a position became vacant in Risca.”

For Jill volunteering helped rebuild her confidence after a turbulent few years and uses her experiences to help new and existing recruits.

“I grabbed the opportunity later on to become office manager at Risca,” said Jill. “As CACBG grew I was then given the chance to actually supervise the volunteers. It is so rewarding watching them going through the training and then starting to provide advice.  The people I meet are so different but yet they all have a common purpose, the drive and want to help. To still be at the heart of the service with volunteers almost 20 years on, is an honour. I could never imagine working with any other team.” 

Find out more about our student volunteers by clicking here